Shipping policy

📦 Shipping Policy — Luci Express UK

Last updated: [add date]

1. Delivery Locations

We currently ship to:

  • 🇬🇧 United Kingdom (Mainland & Northern Ireland)

  • 🌍 Selected international destinations (Europe, USA, Australia and more)

If your country is not available at checkout, please contact us at support@luciexpress.co.uk.

2. Processing Time

  • Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

  • Once dispatched, you will receive a shipping confirmation email with tracking details.

  • During busy periods (Christmas, sales, launches), processing times may be slightly longer.

3. UK Shipping

Service Delivery Time Cost
Standard Delivery 2–4 business days £3.90
Express Delivery 1–2 business days £6.90
Free Shipping Orders over £50 Free

Deliveries are made by Royal Mail, Evri, DPD or Parcelforce depending on the order size.

4. International Shipping

Region Estimated Delivery Cost
Europe 5–10 business days From £9.90
USA & Canada 7–14 business days From £12.90
Rest of World 10–20 business days From £14.90

  • Customs duties or import taxes (if applicable) are the responsibility of the customer.

  • Delivery times may vary depending on local customs clearance.

5. Order Tracking

  • Once your order is dispatched, you will receive a tracking link via email.

  • If you have not received tracking after 3 working days, please contact us.

6. Wrong Address or Failed Delivery

  • Please ensure that your shipping address is correct at checkout.

  • If an order is returned to us due to an incorrect address or uncollected delivery, the customer will be asked to pay for re-shipping.

7. Damaged or Lost Parcels

If your parcel arrives damaged or is lost in transit:

  1. Contact us within 7 days of delivery/date expected.

  2. Provide photos (for damaged items) or your tracking number.

  3. We will offer a replacement or refund according to our Return Policy.

8. Pre-orders & Out-of-Stock Items

  • If a product is on pre-order, the estimated dispatch date will be displayed on the product page.

  • Orders containing both in-stock and pre-order items may be shipped together or separately, depending on availability.

9. Contact Us

For delivery updates or shipping issues, reach us at:
📧 Email: support@luciexpress.co.uk
📍 London, United Kingdom