Terms of service

Terms of Service

These terms govern your use of hiluci.co.uk and any order you place with us. By using the site or placing an order, you accept them. Please read them before ordering.

1. Who we are

hiluci.co.uk is operated by HiLuci, Avenida da Boavista 1203, 4100-113 Porto, Portugal. You can reach us at contact@hiluci.co.uk. Our store is hosted on Shopify.

2. Using the site

You must be at least 18, or the age of majority where you live, to place an order.

You agree not to use the site for any unlawful purpose, not to interfere with its operation, and not to copy, resell or exploit any part of it without our written permission.

We may refuse or cancel an order — for example where an item is out of stock, where a price or description was published in error, or where we suspect fraud. If we cancel an order you have already paid for, we refund you in full.

3. Products and descriptions

We describe our products as accurately as we can. Photographs are illustrative: colours can vary between screens and packaging may change. Sizes and measurements are approximate and may vary slightly between units.

Our products are consumer goods. They are not medical devices, and nothing on this site is medical advice. Our supportive and wearable products are comfort and support accessories and are not intended to diagnose, treat, cure or prevent any condition. If you have a health concern, please speak to a qualified healthcare professional.

4. Prices, payment and your contract with us

Prices are shown in pounds sterling and include VAT where applicable. The price you see at checkout is the total price for your order, including delivery unless stated otherwise.

Payment is taken when you place your order. A contract between us is formed when we send you an email confirming that your order has been dispatched.

If we discover an error in the price of an item you have ordered, we will contact you to ask whether you wish to continue at the correct price or cancel for a full refund.

5. Delivery, returns and refunds

Our Shipping Policy and our Returns & Refunds Policy form part of these terms. Please read them before ordering.

6. Content you send us

If you send us reviews, photographs, comments or other material, you grant us a non-exclusive licence to use it in connection with our store. You confirm that the material is your own, that it is accurate, and that it does not infringe anyone else’s rights. We may remove content at any time.

7. Our liability to you

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded — including your rights under the Consumer Rights Act 2015.

Subject to that, we are not liable for losses that were not foreseeable when the contract was made, or for business losses. Our total liability in connection with any order is limited to the amount you paid for that order.

The site and its content are provided for general information. We do not guarantee that the site will always be available or free of errors.

8. Links to other sites

Our site may link to sites we do not control. We are not responsible for their content or for how they handle your data.

9. Intellectual property

The HiLuci name, our logo and the original content on this site belong to us. Product images supplied by our manufacturing partners remain theirs. Nothing on this site may be reproduced commercially without permission.

If you believe that material on this site infringes your rights, email contact@hiluci.co.uk with details and we will review it promptly.

10. Changes to these terms

We may update these terms. The version that applies to your order is the one published on this page at the time you place it.

11. Governing law and complaints

These terms are governed by the law of England and Wales, and any dispute may be brought before the courts of England and Wales. If you are a consumer resident elsewhere in the United Kingdom or in the European Union, you keep the benefit of any mandatory consumer protections of the country where you live.

If something has gone wrong, please email us first — most issues are resolved quickly and without formality.

Contact

HiLuci
Avenida da Boavista 1203
4100-113 Porto
Portugal

Email: contact@hiluci.co.uk
Support hours: Monday to Friday, 9:30–17:00 UK time. Closed at weekends and on UK bank holidays.

Last updated: 15 September 2026